Head IT - Senior Manager,Lucknow

• Candidate should be B.Tech / MCA
• 8-10 years of experience
• Knowledge of Telecom-IT Infrastructure
• Male candidate should apply
• Job Profile -
• Will be responsible for overall IT operations in the Circle.
• Will lead the outsourced IT team comprising of Infrastructure and Application team members in the Circle.
• Will represent IT in Circle reviews, forums and Projects.
• Responsible for smooth IT support to business, and ensure internal Customer Satisfaction.
• Ensure proper functionality and delivery of Applications and Solutions deployed for Circle business support. (eg. CRM, ERP, Billing, Provisioning, VAS, MIS, ETopup, RA, FMS, Intranet, Email, etc.)
• Identify the shortfall in IT infrastructure & Plan for augmentation in consultation with Regional IT Head.
• Project implementation to drive timely delivery & installation of new IT equipments at offices/ showrooms / call centers of company, by coordinating between Ops & Project teams.
• Ensure adherence to SLAs and committed timelines for all IT functionalities concerning the circle.
• Interact with Circle user teams on a daily basis to run the cross-functional IT processes.
• Work closely with Circle Management Team and Regional IT Management.
• Ensure compliance of quality norms and processes by the team
• Establish mechanism to report activities/issues and track them to closure.
• Essential Competencies-
• Good and comprehensive IT Infrastructure and Applications knowledge with experience in setup and operation in Telecom environment.
• Must be working as Manager or Project Lead.
• Exposure to Circle IT Operations in a Telecom Service provider project a big plus.
• Technical Competencies-
• Good exposure to OSS/BSS applications like Billing, CRM, ERP, Mediation, VAS, RA, FMS, etc.
• Well versed with IT Infrastructure support including LAN/WAN, Helpdesk, Call Center Technology.